A landscape that grew rather than was designed
Many organisations work with a system landscape that has grown over the years, without anyone having designed the whole. Customer data sits spread across separate systems, so nobody has the same picture of the customer. Every change touches several systems at once, which makes an adjustment take months instead of weeks. This way the technology determines what the organisation can still do, instead of the strategy. Ambitions on customer experience or new propositions then founder not on the idea, but on the set-up underneath it.
Building coherence
We start with the current landscape: which applications there are, which functions they support and who uses them. In doing so we also map every connection between those applications, so the whole becomes visible instead of the separate parts. From there we design the desired situation, in which applications come together in a landscape that can be taken in. What that requires differs per question: sometimes the backbone under your online and offline functionality, sometimes the data model under a new solution direction. Where relevant we use a Pressure Cooker for this, to get the desired situation sharp in a short time.
Technology that moves with you again
The result is a system landscape in which applications, data and users connect to each other. Everyone works from the same picture of the customer, instead of from separate sources that contradict each other. Manual steps between systems disappear, which makes processes more reliable and less time-consuming. The roadmap makes visible which step follows when, so you can build the landscape up in phases. This way your strategy determines again what the organisation can do, instead of the technology underneath it.
