The Next Organization
A hand placing an orange tile into a layered stack of system icons projected above a desk

Technology and data

Systems, IT and Architecture

The technical basis your organisation runs on and builds further on.

A landscape that grew rather than was designed

Many organisations work with a system landscape that has grown over the years, without anyone having designed the whole. Customer data sits spread across separate systems, so nobody has the same picture of the customer. Every change touches several systems at once, which makes an adjustment take months instead of weeks. This way the technology determines what the organisation can still do, instead of the strategy. Ambitions on customer experience or new propositions then founder not on the idea, but on the set-up underneath it.

Building coherence

We start with the current landscape: which applications there are, which functions they support and who uses them. In doing so we also map every connection between those applications, so the whole becomes visible instead of the separate parts. From there we design the desired situation, in which applications come together in a clear, manageable landscape. What that requires differs per challenge: sometimes the backbone under your online and offline functionality, sometimes the data model under a new solution. Where relevant we use a Pressure Cooker for this, to define the target situation quickly.

Technology that moves with you again

The result is a system landscape in which applications, data and users connect to each other. Everyone works from the same picture of the customer, instead of from separate sources that contradict each other. Manual steps between systems disappear, which makes processes more reliable and less time-consuming. The roadmap makes visible which step follows when, so you can build the landscape up in phases. This way your strategy determines again what the organisation can do, instead of the technology underneath it.

Expertise

Technology and data

Technology that works for your strategy.

All themes in Technology and data

Every organisation has a next step. We help you take it.

We would like to hear what is happening in your organisation. In a no-obligation introductory meeting, we get to know each other and learn more about your situation.

Contact us