With our knowledge you lead the way. Discover our tailor-made services for your company to face the future.
spread over three domains.
Knowledge is the core of our organisation. Together with universities, our Postdoc researchers, PhD students and master students work on relevant issues. This is how we constantly develop and offer organisations the latest insights. We also work with an Academic Board and regularly hold internal knowledge sessions. All this knowledge is used in the following domains.
Our most important domain in which we advise organisations. This advice is aimed at improving commercial performance, or helping the organization grow. Trends, innovative developments and customer needs play an important role in this.
The (inter)national organisations we advise are in various sectors and are often profit, but can also be non-profit. Topics are often strategic, sometimes tactical and/or operational. Think of: concept development, implementation and growth strategies, digitization with regard to platforms and ERPs, internal communication or restructuring.
SERVICES & SOLUTIONS
The domain in which we develop and build digital tools and solutions. Think of ERPs, dashboards, platforms and customer panels. The solutions are mainly aimed at obtaining customer insights. These insights are valuable and necessary information for companies to innovate their business models.
We talk to users of current (business) processes and get a clear picture of the current working method and bottlenecks. We then sketch the desired situation and build the right tools to implement changes.
TRAINING & COACHING
The domain in which we train and guide managers and employees in implementing change and new ways of working. Our training methods are tailored to the wishes of the organisation and thus take different forms.
Examples are ‘knowledge transfer’ (think of masterclasses and an online learning platform) and facilitating processes for disseminating knowledge (e.g. Train the trainer programs). By sharing our knowledge, companies can improve their commercial performance.
products and services.
MARKETING & SALES GAME
An interactive game taking participants into marketing and sales theory and allowing them to apply it practically. This way the participants broaden their knowledge area.
VALUE PROPOSITION RESEARCH PROGRAM
A research program on how to positively influence the value of customer experience. This insight increases the performance of your organisation.
MASTERCLASS CUSTOMER JOURNEY
Participants of this masterclass make a deep dive in the customer journey. Each step is examined and filled in so that you can serve the customer better in the future.
This test indicates where your organisation is on the driver model. It determines the status quo, indicates the points for improvement and how to realise them.
CUSTOMER CENTRICITY SCAN
The scan shows how your organisation scores on customer focus on strategic, tactical and operational level. This insight helps to optimise the customer strategy.
THE OUTLOOK 2020
We describe (free) different trends in customer and organisational behaviour. This provides companies with inspiration to respond to these changes at an early stage.