Guiding organisations through transformation from strategy to implementation

Expertises binnen Transformatie

Insights and innovative business models only really come into their own when they are converted into actions. In other words, they lead to transformation. We support our clients in this from A to Z. Whether this is at organisational or departmental level, or at the level of structure, processes, systems and/or culture: transformation affects many areas in the company. It should therefore not be done in isolation, but in consultation with all elements involved. We always tailor our guidance to our client's needs and thus work together towards success, or making intended sustainable growth a reality.

People and leadership

A successful transformation needs strong leadership to guide people through a phase that can be quite challenging and uncertain. We use our extensive experience with change processes to provide managers with optimal support in showing this leadership to their employees. In this way, together we achieve the transformation goal with as little impact as possible on the mental and physical strain of the employees.

Customer Journey

We provide tailor-made Customer Journey trajectories. It is a powerful method to visualise how a customer interacts with a company during the entire purchase and service process. It makes it easy to see where there are opportunities for improving the customer experience, from the customer's perspective. It is also a method that is scalable.

Process optimisation

Teams, departments, organisations and partnerships all work according to processes that have been defined. However, this way of working depends on the number of people, the information flows, budget and tools available. If something changes, the way of doing things or the process changes. We help clients to map out current processes to see where there are opportunities for improvement and then implement a new, more efficient and targeted way of working.

Systems

A new way of working sometimes requires a new system that makes this new way of working possible. We help organisations find and/or develop the right system and have experience with CRM and ERP systems, as well as other tools. In addition, we support not only in the implementation of the system, but also in learning to deal with the system through training courses, workshops and mapping (new) workflows.

Market and business intelligence

'Measuring is knowing'; it is the way to find out how successful the implemented strategy is. That is why the collection and monitoring of market and organisational data is essential. With smart and simple dashboards, we enable the customer to measure, get a good picture of how the company is doing and make adjustments where necessary. Not only together now, but also independently in the future.

Change management

Transformation within an organisation can have a major impact on people. It can involve uncertainty, which often arouses resistance; one of the challenges of a change process. That is why we carefully supervise change processes so that they run smoothly for all parties involved. Before we embark on a transformation project, we assess the impact together with the client and determine the right approach and planning for successful implementation.